Minimum Order

The total of your order, before shipping and handling charges, is suggested be at least $10.00.  This prevents you from incurring large shipping fees for small orders, and prevents us from incurring large handling costs for small orders.  This is not mandatory.

Shipping/Packaging Charges

Our web software is incredibly accurate in assessing actual shipping charges from UPS and USPS at checkout.  We take good care in placing accurate weights and dimensions on all of our products as we list them to ensure shipping charges are as accurate as possible.  On occasion, customers are "undercharged".  If we find that a customer has been significantly overcharged, we will contact that customer to issue a credit.  We are proud of our ability to accurately assess shipping costs at checkout!

A handling charge of $1.00-2.50 may be applied to your order in addition to the normal shipping charge to cover costs associated with packaging, tracking your order with shipping vendors such as USPS and fuel surcharges assessed by shipping vendors such as UPS.  This charge may be modified as business conditions change.  If such a charge is implemented, it will be reflected at checkout.

Shipping Methods

For shipments in the continental USA, we will use the method indicated by your order.  We suggest using USPS Priority Mail or UPS Ground Delivery.  This typically takes 1-5 postal days. All packages are tracked/confirmed.

For delivery to Alaska, Hawaii or Puerto Rico, we suggest USPS.  International Orders should go USPS Express International (for tracking) or UPS Worldwide Express.  If you select a carrier method that does not allow tracking, Midwifery Mercantile is not responsible for packages that are lost or damaged in transit.  We will do our best to help you locate them.  We may contact you to upgrade your shipping selection.

Order Turnaround

Most domestic orders are shipped within 24-48 business hours of order and cleared payment receipt. Some items may be backordered and we will attempt to contact you to notify you of any delays.  We generally only list items that we have in stock unless shipping from a vendor directly.  If a delay is expected, someone from Midwifery Mercantile will contact you.

Business Hours

Our normal business hours are Monday through Friday, 9 a.m. to 5 p.m. Eastern Standard Time. We are closed for business on weekends and all major holidays.

Security

You can shop at www.midwiferymercantile.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.net privacy policy:

http://www.authorize.net/company/privacy/

www.midwiferymercantile.com is registered with the Authorize.Net Verified Merchant Seal program.

Payment Information

We currently accept Visa and MasterCard credit or debit cards.  We occasionally accept local personal checks and will process your order once check has cleared (approximately 3-10 business days after receipt). If you have any difficulty processing your order online, please contact us and we will contact you as soon as possible to process your order over the phone.

A $28 charge is assessed for returned checks. 

International orders:  We do not accept international credit cards.  Orders from countries outside the U.S. must pay with International Money Order in US Dollars and there will be an approximate three week delay in shipment while funds clear and a $20-$30 additional fee to process the money order will apply.  Order processing of international orders may take three weeks while funds are being settled.

Midwifery Mercantile reserves the right to cancel any order that we deem inappropriate or high risk to us in any way.  Attempt will be made to contact you via contact information provided in the order entry system to notify you of a denied order.  Credit will be issued, if possible, on the payment information provided at the initial transaction attempt after funds have been settled.  Midwifery Mercantile reserves the right to hold international funds as long as necessary before credit is issued while security and bank clearing occurs. 

Returns

If you are not satisfied with your purchase, items may be returned within 30 days after purchase date. A restocking fee of 3%-10%may be deducted from the return amount to cover costs associated with merchant fees on credit card transactions.  Customers are responsible for shipping costs associated with returns (unless other arrangements with Midwifery Mercantile customer service have been made).  Returns must be received unopened, unused and unsoiled in original packaging with any included paperwork/including packing slip or online receipt for a refund to be processed.  Birth kits and related supplies, disposable supplies, as well as herbs, tinctures and medicinals are not returnable.  Cusomers are required to call or email us to arrange a return authorization.  Credit for returns without prior notification/authorization may not be accepted. 

We strive to be as socially responsible as possible.  Our goal is to operate in a model of sustainability in all aspect of our business.  We are excited to promote vendors and products that incorporate positive social values. 

We often use recycled packaging and encourage our customers to do the same to reduce waste.

We shred our paper and cardboard waste and use it as compost in our large vegetable and herb garden. 

Much of what we print is on recycled paper.